Digital inbox for businesses

Yes. In addition to your postal mail, Caya automatically retrieves email attachments from your inboxes, and you can add documents via upload. Everything ends up in the same digital inbox and goes through the same classification and distribution process.

Use Document Automations to set if-then rules that determine which document goes to which person, department, folder, or directly into which system.

Your post is sent to one of our scanning centres in Germany, where it is opened, scanned and then classified, ready for you in your digital inbox. Your email attachments and uploaded files are also stored there. Caya is a plug-and-play solution that is ready to use in no time, with no additional IT effort required.

Yes. Caya allows you to centrally manage multiple companies, subsidiaries or business units within a single account. Each company gets its own redirection order, a separate folder structure and individual access rights. Automated workflows assign incoming mail to the correct company folder – with no manual effort required.

We always scan all incoming mail. To do this, we remove staples and paperclips where necessary. The only exceptions are documents that would be damaged by the scanning process; these are not scanned in full. In such cases, we only scan the first page using a tripod scanner. This includes, for example, notarised documents with seals.

Original documents are initially stored free of charge in our short-term archive for 90 days. During this period, you can request documents at any time via express delivery. Upon request, we can also send you all documents in a consolidated shipment on a regular basis (monthly, fortnightly, weekly) or store them permanently in our long-term archive.

Documents are digitised and archived in an audit-proof manner using a highly standardised and automated process – compliant with GoBD, ISO 27001 certified, and GDPR compliant.