Intelligent document processing for energy suppliers
From feed-in application to specialist system. Automatically.
Whether it's feed-in applications, contract changes or invoices: Caya captures physical and digital documents, extracts the relevant data and automatically forwards everything to the appropriate teams and systems.
Over 20,000 users automate their document processes with Caya
Document processing that takes the weight off your teams
High volumes, minimal effort
Direct integration into your ERP
Connecting teams and locations
How Caya works for energy suppliers
From intake to processing
Documents reach Caya
Customer letters, certificates, official correspondence: whether by post, email or upload, all documents land in the Document Automation Suite.
Classification
Caya recognises whether a document is, for example, supporting documentation for a loan application, an account cancellation, an attachment order or correspondence regarding insolvency proceedings.
Extraction
All relevant data points are read automatically: customer and account numbers, IBAN, account holder name, reference numbers, creditors, amounts, deadlines and more. Caya reconciles the values with your master data and checks them for completeness. Most documents are processed fully automatically. Caya flags unclear values in the system so that your team can check and adjust them if necessary.
Validation
The extracted data and your documents are automatically forwarded to the right person, department or folder, or transferred directly into your systems.
Forwarding
Caya initially stores your originals in a short-term archive. Afterwards, they are destroyed in compliance with data protection regulations or sent to you upon request.
Security and Compliance
Securely process confidential customer data
GDPR compliant
We adhere to current EU regulations. Personal data is properly collected, stored and documented.
ISO 27001 certified
Caya is certified according to the internationally recognised standard for information security management systems.
DORA compliant
Caya meets the requirements of the Digital Operational Resilience Act.
GoBD-compliant
Your digitised documents are stored in accordance with GoBD requirements and are traceable at all times.
Cloud servers in Germany
Your data is stored in an audit-proof manner in an ISO-certified data centre in Frankfurt.
Caya integrates into your existing IT landscape
Whether it's SAP, your billing or ERP system, or other specialist software: Caya can be integrated into your existing IT environment with over 130 integrations. We would be happy to work with you to determine the right connection for your software.
Documents and data land directly in your existing software landscape – from core banking systems to specialist applications, with over 130 integrations. Talk to us about your setup.
Four processes.
One platform.
Credit analysis
Change of address notification
Incoming invoice
SEPA direct debit mandate
"I can hardly imagine our administrative processes without Caya's service anymore. It was an important step into the future that simply has no downsides."
Team Leader Network Customer Support, Schleswig-Holstein Netz AG
Christian Lorenz
FAQs
Everything covered: your postal mail is digitised daily at our scanning centre, email attachments are automatically imported from your inboxes, and scans or uploads from any location are fed into the same process.
You. Using simple if-then rules, you can define which document goes to which person, folder or system, all without writing any code. Rules can be adjusted and combined at any time.
Yes. With Caya Document Automation, incoming documents can be routed to the relevant companies, departments or folders based on defined rules. For example, grid connection applications can be assigned to grid customer support, and change of address notifications to customer service.
Your physical business mail can be forwarded to Caya via a redirection service and is digitised in our scanning centre. Digital documents are automatically imported from email attachments or can be added via upload. All documents are then available centrally in the Caya Document Automation Suite digital inbox for further processing.
Goodbye paperwork, hello Caya.
Caya gives you the freedom to focus your time and energy where it’s needed most. Automate your document-based processes and collaborate with your colleagues directly within Caya.